What is Worcade?

Worcade is the platform to deliver great B2B customer support by involving everyone important to get tickets solved better. You unite colleagues and people of other organisations to help your customers right away. We call this Shared Ticketing.

Worcade Shared Ticketing

What is Shared Ticketing?

Shared ticketing is a new way of collaborating with multiple organisations about a single customer ticket. Share information in an easy and secure way with others. You stay in control of customer data and the progress of tickets.

worcade collaborate via chat

Collaborate via chat

Chatting via Worcade is the best way to answer your customer’s questions. It’s real-time and if you’ve missed the chat, you’ll receive an update notification.

Collaborate via chat

Chatting via Worcade is the best way to answer your customer’s questions. It’s real-time and if you’ve missed the chat, you’ll receive an update notification.
worcade collaborate via chat

Involve anyone

Who do you involve in a chat? That’s entirely up to you! Get help from other organizations by inviting them via their email address. This makes you the link in the entire chain.
worcade involve anyone

Involve anyone

Who do you involve in a chat? That’s entirely up to you! Get help from other organizations by inviting them via their email address. This makes you the link in the entire chain.
worcade involve anyone
worcade built for support

Built for support

Easily share assets, locations, images and work orders in a single chat. Now you’ll always have one clear overview of all customer communication.

Built for support

Easily share assets, locations, images and work orders in a single chat. Now you’ll always have one clear overview of all customer communication.
worcade built for support

One central spot

No matter how your customer reaches out to you, all questions are sent to one place. Add the contact widget to your website. Quickly forward any email messages you receive to Worcade.
worcade one central spot

One central spot

No matter how your customer reaches out to you, all questions are sent to one place. Add the contact widget to your website. Quickly forward any email messages you receive to Worcade.
worcade one central spot
worcade topdesk loves worcade

TOPdesk ♥ Worcade

Organizations already using a full-blown service management tool can connect via our API. Worcade integrates seamlessly with TOPdesk so people can start or join conversations from their own tool.

TOPdesk ♥ Worcade

Organizations already using a full-blown service management tool can connect via our API. Worcade integrates seamlessly with TOPdesk so people can start or join conversations from their own tool.
worcade topdesk loves worcade

Always at your service

Worcade works on any device with an internet connection so you can stay in touch with your customers wherever you are. Our interface automatically adapts to any modern smartphone, tablet or personal computer.
worcade always at your service

Always at your service

Worcade works on any device with an internet connection so you can stay in touch with your customers wherever you are. Our interface automatically adapts to any modern smartphone, tablet or personal computer.
worcade always at your service

Worcade is the only platform
for Service Professionals!